Technical Support Analyst Level 1

Job Description

Technical Support Analyst Level 1
Harris Computer Systems
Toronto, ON

Harris Computer Systems

Job details
Job type
Full-time

Location
Toronto, ON

Full job description
As a Support Analyst, this professional is accountable for handling and escalating support calls or tickets and directly engaging with customers to address service issues and resolve computing problems.
They will require the background knowledge necessary to recognize code-related issues and escalate them to the development team. They possess excellent written and verbal communication, an ability to self-manage and meet deadlines, and able to build and maintain effective relationships with customers. Some travel may be required.
Responsibilities:
Handle support calls or tickets;
Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications;
Exercise sound professional judgment in investigating technical problems;
Collects detailed information to categorize requests to establish a method of resolution;
Documentation of all customer communication through tickets.

Requirements:
1+ year(s) of customer service experience in a technical environment or relevant experience;
Proven problem-solving abilities;
Proven verbal skills and exceptional written skills;
Experience in technical documentation;
Ability to multi-task effectively;
Work well autonomously.